Returns Policy
We strive to ensure that our customers receive high-quality products that meet their needs. However, we understand that there may be instances where returns are necessary. Our returns policy is designed to be fair and efficient.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
1. Items must be undamaged and intact*: The cartons or products must be in their original condition, with no damage or signs of wear.
2. Seller's error or mistake: The reason for the return must be due to an error or mistake on our part, such as incorrect product, wrong quantity, or defective product.
3. Within 10 days of delivery: The return request must be made within 10 days of the delivery date.
Return Process
If you meet the eligibility criteria, please follow these steps to initiate the return process:
1. Contact our customer service: Reach out to our customer service team via email or phone to notify us of the issue and request a return.
2. Provide order details and reason for return: Please provide your order number, product details, and a clear explanation of the reason for the return.
3. Wait for our response: We will review your request and respond with instructions on how to proceed.
Return Shipping and Costs
- We will cover return shipping costs: If the return is due to our error or mistake, we will cover the cost of return shipping.
- You must use a trackable shipping method : Please use a trackable shipping method to ensure that we can receive the returned items.
Refund and Replacement
- Full refund or replacement: If the return is approved, we will provide a full refund or replacement of the product, depending on your preference.
- Notification of resolution: We will notify you once the refund or replacement has been processed.
Contact Us
If you have any questions or concerns about our returns policy, please don't hesitate to contact us:
Email: mailto:cartonsproducer@gmail.com
Phone: 08125160761
Website: www.cartonproducer.com
We appreciate your business and look forward to serving you.
